Shipping policy
We provide shipping within New Zealand and Australia.
Minimum order: $17 within New Zealand, $34 NZD to Australia.
Shipment processing time: Orders are dispatched within 1–5 business days. Orders are not shipped or delivered on weekends or public holidays.
Estimated delivery time: New Zealand orders are usually delivered 2–5 business days after dispatch. Australian orders are usually delivered 5–8 business days after dispatch. Please contact us to discuss urgent delivery.
Shipping rates:
- New Zealand: $5, or free on orders over $20
- New Zealand rural delivery: $10
- Australia: $20 NZD flat rate
Shipping charges are shown at checkout, or on your invoice if paying on account.
Shipment confirmation & order tracking: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). Please contact us if you have any issues and we will follow this up with the courier for you.
Customs, duties and taxes: iCandy is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.